Login | September 21, 2018

A couple of potentially useful law office services

RICHARD WEINER
Technology for Lawyers

Published: February 9, 2018

Here are a couple of potentially useful services for law offices.

Ngage. Since the internet is on 24/7, and your website is on the internet, your office is open 24/7 whether you like it or not. Searches for attorneys happen at all hours of the day and night, and smaller offices have a hard time responding fast enough to a query that comes in outside of office hours.

If you’re in that position, check out Ngage (https://www.ngagelive.co). The company has been around since 2008, and claims over 7000 law firm clients and three million leads generated over that time.

Ngage has live, bilingual operators online 24/7/365.25 who are trained to gently guide potential clients through a series of questions designed to create legitimate contact information wi1th your firm positioned as helpful to their situations. Operators are trained to not engage in the unauthorized practice of law. Oh, and they don’t get paid unless they generate a legit lead.

On the tech side, Ngage supplies a complete chat transcript immediately, tracks Google analytics, connects with Facebook, integrates with text messaging, connects to Google Maps and through you Google listing, can transfer the call directly to your phone if wanted, can set up appointments, complete the intake process, set up future tasks, and then can connect to the firm’s CRM or CMS.

Check it out.

Superior Notary Service: find a notary anywhere, any time, who will come to where you are.

[This is where I get more hate mail from notaries, I guess. Cause they have nothing better to do.]

Superior Notary Service (http://www.superiornotaryservices.com/services.html) is a national network of “mobile notaries public” that can send a notary out to you, wherever you are, any time or place. The company has tailored its notaries to serve various constituencies, including attorneys’ needs and complex real estate deals, as well as general notary services.

After signing, the notary can take the docs to FedEx or USPS. Superior bills the attorney directly.

The company has over 34,000 affiliate notaries in every major city in the country, all covered by a million-dollar E&O policy.

The company is out of Plano, Texas. Connect through the website, or at 877-507-4600.

Thank you and have a pleasant tomorrow.


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